Returns & Refunds

All Sales Are Final

Because every figure is 3D printed and hand-finished to order, we do not accept returns or exchanges for change of mind, wrong size or finish chosen, or personal preference. Please check the product details, finish, and scale carefully before ordering.

Damaged or Incorrect Items

The only exception: if your order arrives physically damaged in transit, or you received the wrong item, contact us within 48 hours of delivery with photos/video of the item and packaging. In that case only, we'll arrange a replacement or refund at no extra cost.

Refund Process

Where a replacement or refund is approved under the exception above, refunds for online payments are processed within 5-7 business days to your original payment method. Cash on Delivery orders are refunded as store credit or bank transfer.

How to Report a Damaged or Incorrect Item

Email business.thepurvangmehta@gmail.com with your order number, photos, and a short description within 48 hours of delivery, or use our Contact Us page.